At AnchorElla, your satisfaction is our priority. As a small, family-run business, we strive to ensure every product you receive meets your expectations. However, if you're not completely satisfied with your purchase, we're here to help! This Return and Refund Policy explains how we handle returns, exchanges, and refunds when you purchase a product through our website www.anchorella.com.
We offer a 30-day return policy from the date you receive your order. If, for any reason, you need to make a return, here's what you need to know:
Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging.
Defective or Damaged Items: If your item is broken or defective, please contact us immediately at info@anchorella.com with details of the issue. We will gladly accept returns for defective products and work with you to make it right.
Return Shipping: Customers are responsible for paying the shipping costs for returning their item unless the product is defective or damaged. Shipping costs are non-refundable.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 5-7 business days.
Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition or damaged for reasons not due to our error).
We only replace items if they are defective or damaged. If you receive a product with a defect, and need to exchange it for the same item, please contact us and we'll be happy to make it right.
We process and ship orders within 2-5 business days. Delivery times may vary depending on your location and the shipping method you choose at checkout. Currently we ship to the U.S. only.
If you have any questions about our Return and Refund Policy or need assistance with a return, please don't hesitate to reach out to us at info@anchorella.com. We're here to help and ensure your shopping experience with AnchorElla is as smooth and enjoyable as possible!
Thank you for supporting our small business.
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